Ratings & Reviews

Overall Rating

5
(66 reviews)
95.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

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Resident Reviews

submitted by Assefa G. - |Recommended: YesGreat place to live — Great customer service Gabi and Mr Wong are awesome
response from property -Hello Assefa, Thank you so much for your wonderful review and for taking the time to share your experience with us! Our dedicated team is committed to providing exceptional service to all of our residents and a community that you can be proud to call Home! We are delighted to know that we have met that standard with you! Welcome Home, from your Lerner Arrowood Parc community! We hope you have a great day! Kindest regards, David Page
submitted by Siskos D. - |Recommended: YesNew resident — Recently moved in new resident very happy with staff and had a few maintenance items needed during move in but leasing office handled right away very impressed happy resident a great place to live
response from property -Hello Siskos, We appreciate you taking time out of your busy day to complete our survey! Our team strives to provide a seamless move-in experience, down to the smallest detail, and exceptional service to you and all of our residents. Thank you for letting us know that we have met that standard for you. Please let us know if there is anything we can do to help you feel more at home! Have a wonderful day! Kindest regards, David Page
submitted by Adnan A. - |Recommended: YesGreat apartment — i am happy with the apartment, the staff is cery friendly.
response from property -Hello Adnan, Thank you so much for your wonderful review and for taking the time to share your experience with us! Our dedicated team is committed to providing exceptional service to all of our residents and a community that you can be proud to come home to! We are delighted to know that we have met that standard for you! Please let us know if there is anything we can do to help you feel more at home. Thank You for choosing Lerner Arrowood Parc! Have a wonderful day! Kindest regards, David Page
submitted by Jose R. - |Recommended: YesBuenos apartamentos — Tratan muy bien, gracias por todo la ayuda, a Gabriela y Sr. Wong.
response from property -Hello Jose, Thank you so much for your awesome review! We really appreciate you taking the time to share your experience with us. We know that Gabriela and Joao will be very pleased that you have recognized them so graciously. Our entire team works hard to make sure we deliver exceptional service to the entire community, so we are always especially pleased when our residents, like you, take the time to let us know that we have met that standard. Thank you for choosing Lerner Arrowood Parc! Have a wonderful day! Kindest regards, David Page Hola José, ¡Muchas gracias por tu increíble evaluación! Realmente apreciamos que se haya tomado el tiempo para compartir su experiencia con nosotros. Sabemos que Gabriela y Joao estarán muy contentos de que los hayas reconocido tan amablemente. Todo nuestro equipo trabaja arduamente para asegurarse de que brindemos un servicio excepcional a todo el complejo, por lo que siempre estamos especialmente complacidos cuando nuestros residentes, como usted, se toman el tiempo para informarnos que cumplimos con ese estándar. ¡Gracias por elegir Lerner Arrowood Parc! ¡Ten un día maravilloso! Saludos cordiales, David Page
submitted by Yan Z. - |Recommended: YesGood — good
response from property -Hello Yan, We appreciate you taking the time out of your busy day to complete our survey and to share your experience with us! Our team at Lerner Arrowood Parc works tirelessly to provide the utmost care and exceptional service to all of our residents in a community that you can be proud to call Home. We are very pleased to know that we have met that standard for you and we are truly grateful for your continued confidence in us! We hope you have a wonderful day! Kindest regards, David Page
submitted by Timothy A. - |Recommended: YesArrowood — It's ok
response from property -Hello Timothy, Thank you for your review! We appreciate you taking the time to share your experience with us! Your feedback is essential as it helps us to identify areas where we can improve our services that we provide to you and all of our residents. We will be sure to pass along your comments to our Property Management team. Thank you for choosing Lerner Arrowood Parc. We hope you have a wonderful day! Kindest regard, David Page
submitted by Ramon R. - |Recommended: YesHelpful Staff — The office staff is very helpful, especially Mr. Wong. He is always willing to help and lend a hand. Thank you for making this place home.
response from property -Hi Ramon, We are very grateful for another 5-Star rating! Our dedicated team works tirelessly to provide a community that our residents are proud to call home, so we are always especially thrilled when our residents, like you, take the time to let us know that we have met that standard. Thank you for your continued confidence in us! We are glad that you chose Lerner Arrowood Parc! Wishing you, and yours, the very best in the coming New Year! Kindest regards, David Page
submitted by Dylan D. - |Recommended: YesAffordable and Accommodating Living — Lerner Arrowood Parc apartments provide its tenants with spacious floorplans at competitive rates against otherwise expensive apartments in the area. The updated appliances washer and dryer, electric stove, dishwasher, and microwave make the apartments easy to move and settle into. Noise is not much of an issue whatsoever, which is impressive in an apartment complex where many families seem to be residing.
response from property -Hi Dylan, Thank you so much for your review and for taking the time to share your experience with us! Our dedicated team is committed to providing exceptional service to all of our residents and a community that you can be proud to call Home! We are delighted to know that we have met that standard with you! Welcome Home, from your Lerner Arrowood Parc community! We hope you have a great day! Kindest regards, David Page
submitted by Carlos L. - |Recommended: YesHappy to live here — Happy living here, maintenance fast and clean property. Nice office staff.
response from property -Hi Carlos, We are very grateful for your 5-Star rating! Our dedicated team works tirelessly to provide a community that our residents are proud to call their home, so we are always especially thrilled when our residents, like you, take the time to let us know that we have met that standard. Thank you, again! We are glad that you chose Arrowood Parc! Have a great day! Kindest regards, David Page
submitted by Ramon R. - |Recommended: YesVery happy to live here — The office is very helpful, they are always willing to explain. Good move in, thanks Mr. Joao.
response from property -Hi Ramon, Thank you for your awesome review and for taking the time to recognize Joao so graciously! We know that he will be very pleased! We understand that moving is very exciting, but it can also be a stressful time. Our team is committed to providing our new residents with a seamless move-in experience, down to the smallest detail and we appreciate you letting us know that we have met that standard for you! We are thrilled to have you join our community. Please let us know if there is anything we can do to help you settle in. From your entire Lerner Arrowood Parc team, Welcome Home! We hope you have a wonderful day! Kindest regards, David Page
submitted by Kidan B. - |Recommended: YesNa — Na
response from property -Hi Kidan, We appreciate you taking the time to leave a review and for sharing your experience with us! Our team at Lerner Arrowood Parc works very hard to provide the best experience in community living to all of our residents and we sincerely apologize if you feel that we have not met that standard for you. We will be sure to forward this information to our Property Management team and somebody should be reaching out to you very soon. Our goal is to ensure that your concerns are properly addressed and brought to a satisfactory resolution, and to restore your confidence in us! We are committed to providing you with the 5-Star service that you deserve! Have a great day! Kindest regards, David Page
submitted by Ivonne P. - |Recommended: YesReview — I love to live in here, that resumes what I think about it.
response from property -Hi Ivonne, We are very grateful for your 5-Star rating! Our dedicated team works tirelessly to provide a community that our residents are proud to call their home, so we are always especially thrilled when our residents, like you, take the time to let us know that we have met that standard. Thank you, again! We are glad that you chose Lerner Arrowood Parc! Have a great day! Kindest regards, David Page
submitted by Kate N. - |Recommended: YesNa — Na
response from property -Hi Kate, We are thrilled with your 5-Star rating! Thank you for taking the time to share your experience with us. Our team works tirelessly to make sure that all of our residents are provided exceptional service in a community that they are proud to call their home. We are always especially pleased when our residents, like you, let us know that we have met that standard. Thank you for choosing Lerner Arrowood Parc! We hope you have a wonderful day! Kindest regards, David Page
submitted by Shuvashish B. - |Recommended: NoQuality gone on exile — Noise - Thinnest walls, thinnest roof floors all old so that if anyone is walking upstairs, even a child, you can hear it badly. Along with that, shared walls, especially in the closets, are not air-tight as I frequently enjoy the free cannabis high courtesy of my fellow neighbors. In the evening, certain spots in the parking area would become hangout spaces with drinks, loud music, etc. Parking availability - Visitors' parking spaces are never available as broken down cars and or spare cars of the tenants are permanently parked there. There are always a significant number of out-of-state cars parked in the tenants' spaces as well So, yes, there is no enforcement. Surprise, surprise... Grounds Cleanliness - Tenants don't bother to pick up after their pets. Management's action is, like for everything else, to issue a general letter to tenants reminding them to keep the grounds clean. Good job Construction quality - Old buildings, poor maintenance, rundown and tired interiors and exteriors. Property Staff - I am really not sure why they are actually there for. I have been living at this property for several years compelling reason being children's schools and the quality of the onsite staff just kept going downhill. The best way to describe them, being polite, they are absolutely and unequivocally apathetic. Their scripted' response to everything is there is nothing we can do about it .
response from property -Hi Shuvashish, We appreciate you taking the time to leave a review and for sharing your feedback with us. We sincerely apologize that your experience at Lerner Arrowood Parc has not met your expectations. Our team works very hard to provide exceptional service and care to all of our residents. We will make sure to forward your information to our Property Management team and somebody should be reaching out to your very soon! Our goal is to make sure that all of your concerns are properly addressed and brought to a satisfactory resolution, and to restore your confidence in us! We hope you have a great day! Kindest regards, David Page